When celebrity chefs cut themselves, how much they bleed is a matter of brand. ADVERTISING When celebrity chefs cut themselves, how much they bleed is a matter of brand. Case in point: this year’s messy public eruptions around two of
When celebrity chefs cut themselves, how much they bleed is a matter of brand.
Case in point: this year’s messy public eruptions around two of the food world’s most powerful women, Paula Deen and Nigella Lawson. Both made unsavory admissions about their pasts after being accused of unsavory acts. Both found themselves at the center of a whirlwind of negative publicity and lawsuits. And both had two big things to lose — fortunes and reputations.
But while Deen seemed helpless and shocked as her empire crumbled in June, Lawson has remained stoic and mostly unscathed after revelations this past week, and her image among loyal fans could even be buoyed in the longer term. And the difference tells us much about the power of personal brand in 2013.
Fact is, we love the spectacle of off-screen chaos in stars’ lives — the sex tapes, the arrests, the divorces, the boozing, the affairs. They become a value-added layer to the personalities we love to watch. But while some might be appalled by Kim Kardashian’s carnal video, it’s more awkward sideshow than personal affront. Stars are there to entertain us, even when they don’t intend to.
Food celebrities are a bit different. They seem more accessible and, however falsely, we bond with them. Their books, shows and tweets purport to bring us into their kitchens and connect us to their traditions in service of that most intimate of activities — sharing food. And we bring them into our kitchens, too, turning to them to help feed our families. So when they step out of line, how they’ve sold themselves to us matters, probably far more than they anticipated.
Deen was on the losing end of that lesson. This is a woman who urged fat-conscious America to embrace butter and all things fried. And she led us to the trough with a sassy grandmotherly vibe, a hard knocks coming-up story and tales of an amiable, genteel South. It was enough — barely — to insulate her in 2012 when she revealed she had both diabetes and a lucrative endorsement deal for a drug to treat the condition she’d until then hidden.
It smacked of opportunism and dishonesty, but it wasn’t completely at odds with her public persona. People moved on.
Then the Food Network star became embroiled in a legal dispute with a former employee who accused her of racial discrimination and sexual harassment. The case, which ultimately was dismissed, got little attention until this summer when depositions were released in which Deen acknowledged using racial slurs in the past. It was an admission glaringly contrary to her homespun brand of Southern charm.
Coupled with a clunker of an apology, that admission upended her brand. Endorsement deals fell apart. The Food Network canceled her. Appearances dried up. Folks didn’t want that sort of language in their kitchens.
It’s a few months later and now Lawson, a culinary import from England, is going through a wringer nearly as rough.
It started this summer with tabloid-worthy photos of her husband appearing to choke her. Then two former employees accused of using the couple’s credit cards for more than $1 million in fraudulent charges claimed Lawson had sanctioned their spending to hush them up about her heavy drug use.
Lawson’s now ex-husband, Charles Saatchi, piled on, saying those startling photos of him with his hands around her neck were shot as the couple argued about her drug use.
In a London court for the employees’ fraud trial last week, Lawson recounted it differently. She said Saatchi lunged at her after she mentioned looking forward to having grandchildren and he said she should be paying attention to him instead. She denied giving the employees permission to spend the money. And she denied having a drug problem. She did acknowledge using cocaine and marijuana a handful of times, but said she wasn’t a habitual user.
The damage to Lawson so far? Looks pretty minimal.
While Deen’s deals imploded rapidly, Lawson’s career remains stable. Her admissions didn’t derail this weekend’s launch of her Cooking Channel series, “Nigellissima.” ABC is going ahead with January’s second season of “The Taste,” a series in which she stars with Anthony Bourdain. And Britain’s Channel 4 is standing by plans for its own version of “The Taste” — with Lawson and Bourdain — for next year.
Much credit for that goes to her carefully crafted brand — a persona built not on Southern comfort and innocence like Deen’s, but on a rapturous, even naughty exploration of the sensual side of the kitchen. Lawson revels in her ample curves, gives long, knowing glances at the camera, poses with sweet syrups dripping from her body, and… well, you get the idea.
Simply put, when misdeeds get exposed, the more out of sync they are with your brand, the worse you fare.
“I don’t see what’s happening to Nigella as being inconsistent with her persona,” says Eric Dezenhall, founder of Dezenhall Resources, a crisis-management firm. “There is a certain decadence associated with her brand, and nothing that’s really happening violates that.”
Of Deen, though, he says: “When you have this endearing Southern woman who is dropping racial epithets in the modern era, that’s a shock to the system. Nothing that’s happening to Nigella is a shock to the system.”
Bourdain certainly knows plenty about brand resiliency. The author and food TV star has repeatedly, even gloriously, recounted his own drug use. Not only hasn’t it harmed his career, but it also probably has fostered it. His bad-boy brand had no trouble absorbing the drug revelations, so fans never felt betrayed by the truth.
To a lesser extent, this was true even with Martha Stewart. She is respected for her style and shrewd business sense, not for a warm and fuzzy personality. Fans were disappointed when she served five months in prison following a 2004 conviction on federal criminal charges of lying to prosecutors, but she was forgiven. And she quickly returned to fans’ craft rooms and kitchens.
“It could’ve taken down the brand. It did not,” Stewart said of the conviction during testimony in an unrelated legal case this year. “But I must tell you that rebuilding is a lot harder than building.”
Ownership plays a part, too. If fans backed off Stewart initially, it’s because she never seemed to fess up. She compensated by doing her time. But Deen, even when apologizing in tears on TV, never seemed to quite understand why people were so upset with her. She never owned her errors.
That’s another reason Lawson likely will do just fine. Testifying this week, she deflected the brunt of the accusations by owning them. She’s used drugs, just not to the extent of which she’s been accused.
“I promise you … regular cocaine users do not look like this,” the curvaceous Lawson said. “They are scrawny and look unhealthy.”
She came clean with the sort of panache and humor her fans have come to love. And that is the power of her brand.
