DWS extends appointment-only services
The Hawaii County Department of Water Supply will continue offering in-person services by appointment through Jan. 29, 2021, to help prevent the spread of COVID-19.
Customers and members of the public may schedule an appointment to start a new water service, obtain help with an existing water account, or receive other in-person assistance during this time.
In-person payment collections and unscheduled in-person services remain suspended through December. To maintain safety, customers wanting to pay their water bill are asked to do so remotely using the no-fee payment options, while walk-in visitors lacking an appointment will be asked to schedule one for assistance.
To make an appointment, call (808) 322-0600 in Kona, (808) 887-3030 in Waimea, or (808) 961-8060 or (808) 961-8070 in Hilo.
The DWS is continuing to accept only telephone, online, auto-payment, mail, or non-cash payments left in a secured DWS payment drop box. To pay a water bill online, please visit www.hawaiidws.org, click either the “Pay Your Bill Online” or “Pay Online” tab and follow the self-service portal. Customers wishing to pay by telephone should call toll-free (844) 216-1994 anytime.
Libraries to observe Christmas and New Year’s holidays
All Hawaii public libraries will be closed for the Christmas and New Year’s Day holidays.
For the Christmas holiday, libraries will be closed Friday through Sunday. For the New Year’s Day holiday, libraries will be closed Jan. 1 to 3.
In addition, libraries will close at 4 p.m. on Christmas Eve, which is today, and New Year’s Eve, which is Dec. 31.
For more information about the adjusted holiday hours, visit www.librarieshawaii.org.