MOBILE, Ala. — A cruise ship disabled for five nightmarish days in the Gulf finally docked with some 4,200 people aboard late Thursday, passengers raucously cheering the end to an ocean odyssey they say was marked by overflowing toilets, food shortages and foul odors.
“Sweet Home Alabama!” read one of the homemade signs passengers affixed alongside the 14-story ship as many celebrated at deck rails lining several levels of the stricken ship Triumph. The ship’s horn loudly blasted several times on its final docking approach as some gave a thumbs-up sign and flashes from cameras and cellphones lit the night.
About an hour after the ship pulled up at 9:15 p.m. Central, a steady stream of passengers began making their way down the glass-enclosed gang plank, some in wheelchairs and others pulling carry-on luggage. One man gave the thumbs up.
An ambulance pulled up to a gate at the bottom of the gang plank and then its lights went on and it pulled away.
For 24-year-old Brittany Ferguson of Texas, not knowing how long passengers had to endure their time aboard was the worst part.
“I’m feeling awesome just to see land and buildings,” said Ferguson, who was in a white robe given to her aboard. “The scariest part was just not knowing when we’d get back”
As the ship pulled up, some aboard shouted, “Hello, Mobile!” Some danced in celebration on one of the balconies. “Happy V-Day” read one of the homemade signs made for the Valentine’s Day arrival and another, more starkly: “The ship’s afloat, so is the sewage.”
In texts and flitting cellphone calls, the ship’s passengers described miserable conditions while at sea, many anxious to walk on solid ground.
Carnival said all passengers have the option of a seven-hour bus ride to the Texas cities of Galveston or Houston or a two-hour trip to New Orleans. Some also can stay in Mobile.
It was the end of a cruise that wasn’t anything like what a brochure might describe.
Carnival CEO Gerry Cahill apologized at a news conference and later on the public address system as people were disembarking.
“I appreciate the patience of our guests and their ability to cope with the situation. And I’d like to reiterate the apology I made earlier. I know the conditions on board were very poor,” he said.
While the passengers are headed home, Triumph will head to a Mobile shipyard for assessment, Thornton said.
Earlier Thursday — four days after the 893-foot ship was crippled in the middle of the Gulf of Mexico — the passengers and crew suffered another setback with towline issues that brought the vessel to a dead stop for about an hour just when it was getting close to port.
As the vessel drew within cellphone range Thursday, passengers vented their anger.
Disgusted by the foul air and heat on the lower decks, many passengers hauled mattresses and bed sheets onto the top deck and slept there, even staying put in a soaking rain. As the ship approached the coast, a slew of Carnival workers removed the bedding and took it downstairs.
“Today they cleaned the ship, they’re serving better food, covering up basically, but at least they’re making it more bearable,” said Kalin Hill, of Houston, who boarded the Triumph as part of a bachelorette party.
The company disputed the accounts of passengers who described the ship as filthy, saying employees were doing everything to ensure people were comfortable.
Carnival has canceled a dozen more planned voyages aboard the Triumph and acknowledged the crippled ship had been plagued by other mechanical problems in the weeks before the engine-room blaze. The National Transportation Safety Board has opened an investigation.
Passengers were supposed to get a full refund and discounts on future cruises, and Carnival announced Wednesday they would each get an additional $500 in compensation.