How to Deliver Exceptional Customer Service Over the Phone
Every time the phone rings, your business is on the line. When customers call, how do you come across? Are they friendly? Empathetic? In control? Willing to help — even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.
- Specific telephone communication skills
- How to tame “tough customers” over the phone
- Ways your company can shine in your callers’ eyes
- To make “Every call count, every caller matter”
For full course description, please visit us online at http://hilo.hawaii.edu/academics/ccecs/courses
Employment and Training Funds (ETF) are available. Deadline to apply for ETF is Friday, May 30th.
Call CCECS at 974-7664 for more info or to register!