Sunday | April 26, 2015
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How to Deliver Exceptional Customer Service Over the Phone

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Event date: 
Friday, July 18, 2014 - 08:30
Full Address: 
Kuakini Tower, 75-5722 Kuakini Hwy, Kailua-Kona
Cost: 
$150
Contact Phone Number: 
974-7664
Details: 

Every time the phone rings, your business is on the line. When customers call, how do you come across? Are they friendly? Empathetic? In control? Willing to help — even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.

 Learn:

  •  Specific telephone communication skills
  • How to tame “tough customers” over the phone
  • Ways your company can shine in your callers’ eyes
  • To make “Every call count, every caller matter”

 For full course description, please visit us online at http://hilo.hawaii.edu/academics/ccecs/courses

 Employment and Training Funds (ETF) are available. Deadline to apply for ETF is Friday, May 30th.

  Call CCECS at 974-7664 for more info or to register!