Every time the phone rings, your business is on the line. When customers call, how do you come across? Are they friendly? Empathetic? In control? Willing to help — even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.
- Specific telephone communication skills
- How to tame “tough customers” over the phone
- Ways your company can shine in your callers’ eyes
- To make “Every call count, every caller matter”
For full course description, please visit us online at http://hilo.hawaii.edu/academics/ccecs/courses
Employment and Training Funds (ETF) are available. Deadline to apply for ETF is Friday, May 30th.
Call CCECS at 974-7664 for more info or to register!